Itrisoft

Refund Policy

Itrisoft has a free Starter plan so you can try invoicing and purchase capture before paying. This page explains how refunds work if you move to a paid plan.

1.First payment

If you are not satisfied, ask for a refund within 14 days of your first payment on Growth or Business and we will refund it in full. This applies once per business.

2.Monthly plans

Monthly plans can be cancelled at any time. The plan stays active until the end of the month you paid for, and no further charges are made. Partial months are not refunded.

3.Yearly plans

If you cancel a yearly plan after the first 14 days, we refund the unused full months, less the discount you received for paying yearly. The refund is calculated from the date we receive your request.

4.Downgrades

Moving to a lower plan takes effect from your next billing date. Any credit from a yearly plan is applied to future invoices rather than refunded.

5.Service problems

If a fault on our side stops you from using a paid feature for more than 24 hours in a row, contact support and we will credit the affected days to your account.

6.What is not refunded

  • Fees for months already used, other than under the first payment rule above.
  • Charges from government portals, GST Suvidha Providers or banks that are passed through at cost.
  • Accounts suspended for misuse under the Terms of Service.

7.How to ask

Write to support from the contact page with your business name and the email used to sign up. Approved refunds are paid to the original payment method within 7 to 10 working days.

Questions about this page? Contact support.